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Support Chatbot

📍 Find this in the app: A floating chat button in the bottom corner of every Admin Panel screen. Admin/superAdmin only — members and staff do not currently have access to it.

Instead of emailing support or digging through this wiki yourself, you can ask a question in plain language and get an instant answer, sourced from this wiki.

How it works​

A small chat bubble sits in the corner of the admin panel. Click it to open a chat window, type your question (e.g. "how do I renew a horse's vaccination?"), and the assistant answers using this wiki as its reference material — the same pages you're reading right now.

It only ever answers from the wiki. If your question isn't covered by any wiki page, the assistant says so honestly instead of guessing — it will never invent an answer or make up a feature that doesn't exist.

1. Starting a Conversation (Create)​

Click the chat bubble and type your question. Your first message starts a new conversation; every question after that continues the same conversation, so the assistant remembers what you already asked.

2. Reading a Conversation (Read)​

Everything you and the assistant have said stays visible in the chat panel while it's open, so you can scroll back up to re-read an earlier answer.

3. Starting Over (Update)​

If you want to ask about something unrelated to your current conversation, use the "New conversation" option to clear the chat and start fresh. This keeps the assistant's answers focused and relevant, since a long, mixed conversation can make it lose track of the original topic.

4. Closing the Chat (Delete)​

Click the chat bubble again (or the close button) to collapse the panel. Nothing is deleted — your conversation is still there if you reopen it, unless you explicitly started a new one.

Reporting a bug​

If something in the app looks broken — a button that won't respond, information that's missing, or something that doesn't match what the assistant just told you — you can report it in two ways:

  • Just tell the assistant. Describe what you expected and what actually happened. The assistant first tries to help as usual; if it still looks like a genuine problem, it sums up the issue and asks whether you'd like it reported to the product team. It only files the report after you say yes.
  • Use the form. Click Report a bug in the chat window and fill in What page?, What did you expect?, and What actually happened?, then click File Bug Report. Once it's filed, a View issue link lets you follow its progress.

There's a monthly limit on how many bug reports one stable can file.

Suggesting a feature or talking to a person​

Suggesting a feature: Describe your idea to the assistant. It first checks whether it already exists — it may just be a setting you haven't found yet. If it doesn't, it sums up your idea and asks whether you'd like it passed on. Say yes, and it sends your idea straight to the Equidentity product team. Your name isn't attached to it. See Suggesting a Feature for tips.

Talking to a person: Would you rather speak to someone? Ask the assistant. It asks for your name and a way to reach you (email or phone), records your request with a short summary, and someone from the team follows up personally.

A few things to know​

  • Enabling it: An admin needs to turn on the Support Chatbot toggle on the Configuration page first.
  • Not a PRO feature: Every stable can use it, PRO subscription or not.
  • A busy hour: To keep things running smoothly for everyone, there's a cap on how many messages can be sent per stable per hour. If you hit it, just wait a bit and try again.
  • It only knows what's written down: The assistant's knowledge comes directly from this wiki. If a page here is out of date or missing, the assistant's answer will be too — so the most useful thing you can do if it gives a wrong or unhelpful answer is let your Equidentity contact know, so the wiki (and therefore the assistant) can be corrected.